Deliver exceptional support across every channel.
One inbox for email, live chat, WhatsApp, and social. AI categorizes tickets, drafts replies, and resolves the repetitive ones — so your team handles what actually needs a human.
Trusted by 500+ companies across India
Complete Support Suite
Every channel. Every customer. One inbox.
SupportDesk brings all customer conversations together with AI that resolves, routes, and drafts — so agents focus on what matters.
Email, WhatsApp, Instagram, chat, and phone — one threaded conversation per customer.
Complete Support Suite
Every channel. Every customer. One inbox.
SupportDesk brings all customer conversations together with AI that resolves, routes, and drafts — so agents focus on what matters.
Unified Inbox
Email, WhatsApp, Instagram, chat, and phone — one threaded conversation per customer.
AI Chatbot
Resolves up to 50% of tickets autonomously from your knowledge base 24/7.
Knowledge Base
Branded help centre with AI-powered search — customers self-serve before raising tickets.
SLA Management
SLA policies per category, auto-escalation on breach risk, and live SLA dashboard.
Team Analytics
First response, CSAT, resolution time, and agent performance — all live.
Customer Portal
Branded self-service portal where customers track their tickets and access the knowledge base.
Capabilities
Built for the way modern teams work.
Everything you need on day one. Nothing you don't.
Omnichannel Inbox
Email, live chat, WhatsApp, Facebook, and Instagram — all in one shared, threaded, team inbox.
Ticket Management
Smart assignments, tags, priorities, merges, and SLA tracking — every conversation organized and owned.
AI Chatbot
AI drafts accurate replies from your knowledge base and autonomously resolves repetitive tickets 24/7.
Knowledge Base
A branded self-serve help center that deflects common questions before tickets are ever created.
SLA Management
Set first-response and resolution SLAs per priority or customer tier, with auto-escalation on breach.
CSAT & Analytics
Satisfaction surveys, agent performance, volume trends, and channel analytics in live dashboards.
Intelligence built into every workflow.
SupportDesk ships with AI that works out of the box — no prompt engineering, no model configuration.
AI Ticket Classification
Auto-tag, prioritize, and route every ticket to the right team in under 3 seconds — no manual triage.
AI Auto-Response
Resolve up to 50% of tickets autonomously from your knowledge base — with human-sounding, accurate answers.
AI Sentiment Detection
Flag frustrated customers before they churn — real-time sentiment scoring on every conversation.
AI Smart Routing
Match tickets to agents based on past resolution history, skill tags, and current workload.
AI Response Suggestions
AI drafts the best response for every ticket based on context, history, and your playbooks.
How it works
Live in days — not quarters.
Customer Creates Request
Ticket arrives via email, WhatsApp, chat, Facebook, or Instagram — all land in one inbox.
AI Categorizes & Routes
AI tags intent, priority, and sentiment — then routes to the right team automatically.
Agent Resolves Issue
AI drafts a reply from the knowledge base. Agent reviews, edits if needed, and sends in one click.
Customer Feedback
Auto-send CSAT surveys after resolution and log every rating against the agent and ticket.
Analytics & Reporting
Live dashboards track volume, SLA compliance, CSAT, and channel performance — always improving.
Outcomes
People buy outcomes, not features.
Here's what actually changes when you switch to Albero.
-40% Resolution Time
AI auto-routing, instant context, and suggested responses cut handle time dramatically.
94% Customer Satisfaction
Faster responses, unified channel experience, and proactive escalations drive CSAT up.
50% Tickets Auto-Resolved
AI chatbot resolves common questions without agent involvement — from your own knowledge base.
Zero SLA Breaches
SLA tracking, escalation rules, and breach warnings keep every ticket on track.
All Channels, One Inbox
Email, chat, WhatsApp, Instagram, Facebook — every customer conversation in one thread.
Industry Solutions
Built for your vertical.
Real problems. Real solutions. Real results — from teams in your industry.
SaaS & Technology
The problem
Dev teams need crash logs, API errors, and feature requests in one place with proper SLAs.
Our solution
Webhook integration pushes errors as tickets — engineers see production issues as support cases instantly.
Retail & D2C
The problem
60% of customer queries come through Instagram DMs and WhatsApp — agents are missing them.
Our solution
Unified social + messaging inbox with AI auto-responses for return, order, and delivery queries.
Finance & Banking
The problem
Regulatory tickets require strict SLA adherence, audit trails, and role-restricted resolution.
Our solution
SLA policies per ticket category, full audit logs, RBAC, and encrypted conversation storage.
Healthcare
The problem
Patient complaints are emotionally sensitive — frontline agents miss distress signals.
Our solution
AI sentiment scoring flags distressed patients for immediate senior escalation.
Consulting & Services
The problem
Account managers are the support channel — no system, SLAs, or shared visibility.
Our solution
Client-specific queues, SLA tracking per account, and white-label portal for client self-service.
Customer stories
Trusted by teams that ship.
Real results from real companies — not cherry-picked edge cases.
First response time went from 6 hours to 18 minutes after we switched to SupportDesk. The AI chatbot handles 40% of tickets on its own — our team is finally working on the problems that actually need them.
Our customers were getting different answers on email vs WhatsApp vs phone. SupportDesk unified everything into one thread per customer. CSAT went from 3.4 to 4.7 in 8 weeks.
As a D2C brand, 60% of our tickets come through Instagram and WhatsApp. SupportDesk handles them all in one inbox — my team stopped missing messages and returns went down 22%.
Healthcare support is sensitive — every escalation matters. The AI sentiment detection flags distressed patients immediately so our senior nurses can intervene. Complaint resolution time dropped 58%.
The API let us push crash logs directly as tickets with full context. Engineers see production errors as support tickets the second they happen. Our P0 response time is now under 4 minutes.
SLA breach used to be a surprise. With SupportDesk's SLA tracking and auto-escalation, we haven't had a single breach in 3 months. The dashboard tells us exactly where we stand at any moment.
First response time went from 6 hours to 18 minutes after we switched to SupportDesk. The AI chatbot handles 40% of tickets on its own — our team is finally working on the problems that actually need them.
Our customers were getting different answers on email vs WhatsApp vs phone. SupportDesk unified everything into one thread per customer. CSAT went from 3.4 to 4.7 in 8 weeks.
As a D2C brand, 60% of our tickets come through Instagram and WhatsApp. SupportDesk handles them all in one inbox — my team stopped missing messages and returns went down 22%.
Healthcare support is sensitive — every escalation matters. The AI sentiment detection flags distressed patients immediately so our senior nurses can intervene. Complaint resolution time dropped 58%.
The API let us push crash logs directly as tickets with full context. Engineers see production errors as support tickets the second they happen. Our P0 response time is now under 4 minutes.
SLA breach used to be a surprise. With SupportDesk's SLA tracking and auto-escalation, we haven't had a single breach in 3 months. The dashboard tells us exactly where we stand at any moment.
Comparison
How we stack up against the market.
See why teams switch from legacy platforms to SupportDesk.
Why Albero
The platform enterprise teams actually stick with.
Built in India. Trusted globally. Priced for growth — not for investors.
AI-Powered
Every product ships with production-ready AI — not just a chatbot.
Live in Days
Most customers go live in under a week — not months of consulting.
No Vendor Lock-In
Month-to-month plans. Export your data anytime, in any format.
Built for India
Indian compliance, Indian data residency, Indian support team.
24×7 Support
Real humans on WhatsApp, email, and phone — not ticket queues.
Enterprise Ready
SOC 2, SSO, RBAC, audit logs — enterprise security without the enterprise price.
4.9/5 G2 Rating
120+ verified reviews from real customers across every product.
99.9% Uptime SLA
Infrastructure built on AWS with multi-region failover and daily backups.
Integrations
Plays nicely with your entire stack.
Native integrations — no middleware, no Zapier, no monthly connector tax. REST + webhooks for everything else.
API & Developer
Integrate SupportDesk with everything.
Full REST API, webhooks, and SDKs — build any workflow, connect any tool, automate any process.
GET /api/v1/leads?status=openFull REST API with JSON responses, pagination, and batch operations for every resource.
POST /webhooks → on:lead.wonReal-time event delivery to your endpoints — create, update, delete events across all objects.
Bearer token authIndustry-standard OAuth flow with token refresh — connect third-party apps securely.
npm install @albero/sdkOfficial Node.js, Python, and PHP SDKs with typed responses and examples.
import Albero from '@albero/sdk'
const client = new Albero({
apiKey: process.env.ALBERO_KEY
})
// Create a lead
const lead = await client.leads.create({
name: 'Arjun Mehta',
email: 'arjun@company.in',
source: 'website',
score: 85
})
// Get pipeline data
const deals = await client.pipeline.list({
stage: 'negotiation',
assignee: 'team-a',
limit: 50
})Security & Compliance
Enterprise-grade security, built in from day one.
Your data is protected by the same standards used by regulated industries worldwide.
Platform Performance
Numbers that matter.
SupportDesk is built on enterprise infrastructure — reliability and speed you can promise your team.
Pricing
Transparent. Predictable. No surprises.
Pick a plan. Scale anytime. Free migration included on all plans.
For Small Teams
Starter
A shared inbox to get your support organized.
- Up to 3 agents
- Email + live chat
- Basic ticketing
- Knowledge base
- Mobile app
- Community support
For Scaling Teams
Growth
AI chatbot, omnichannel, SLAs, and automation.
2 months free vs monthly
- Unlimited agents
- Omnichannel inbox (WhatsApp, Social)
- AI chatbot & auto-replies
- SLA management & escalations
- Automation rules
- CSAT surveys
- API access
- Priority support
For Large Orgs
Enterprise
Security, SSO, and dedicated success at scale.
2 months free vs monthly
- SSO + SAML
- Advanced AI routing
- Custom SLA policies
- Audit logs & compliance
- Dedicated Success Manager
- On-prem / private cloud
- 99.9% uptime SLA
All plans include free data migration · 30-day money-back guarantee · No credit card required to start
ROI Calculator
What does SupportDesk actually cost you?
Move the sliders and see your return in real time.
Migration
Switch in days, not quarters.
We handle the entire migration — your team keeps working while we move your data. No consultants. No disruption. Free.
Free Data Export
We extract your data from your current tool — HubSpot, Salesforce, Jira, Zendesk, or any CSV.
Clean & Map
Our team cleans duplicates, maps fields, and validates the data before a single record is moved.
Staged Migration
Historical data migrates in the background while your team continues working — no downtime.
Verify & Sign Off
We run a side-by-side audit with you before switching off the old system.
Support & Onboarding
We're with you from day one.
No ticket-first support. Real humans on your preferred channel — from first login to full adoption.
Live Chat
Instant help from a product expert — no bots, no wait queues on business hours.
WhatsApp Support
Message us on WhatsApp and get a reply within the hour during business hours.
Email Support
Detailed async help with screen recordings and step-by-step walkthroughs.
Phone Support
Call us directly — available on Growth and Enterprise plans with a dedicated line.
Knowledge Base
500+ help articles, video walkthroughs, and API docs updated every release.
Dedicated Manager
Enterprise plans include a named Success Manager for onboarding and quarterly reviews.
Support SLA: Starter — 24h response · Growth — 4h response · Enterprise — 1h response with dedicated Slack channel
Resources
Everything you need to get started.
Docs, videos, guides, and API references — all in one place.
SupportDesk Quick Start
Set up your inbox, channels, and first SLA policy in under an hour.
SupportDesk Platform Tour
13-min walkthrough of ticketing, AI chatbot, omnichannel inbox, and reports.
Helpdesk API Reference
Create tickets, update statuses, and pull CSAT data via REST API or webhooks.
Customer Support Playbook
How top support teams use AI to hit 94% CSAT and zero SLA breaches.
Who it's for
Solves real problems for real teams.
The pain
Tickets scattered across inboxes, no SLA visibility, no way to hold agents accountable.
The win
One unified queue with SLA timers, smart routing, and live agent performance dashboards.
The pain
Too few agents for the ticket volume — backlogs grow overnight and CSAT tanks.
The win
AI resolves repetitive tickets and drafts the rest — every agent becomes 3× more productive.
The pain
Customer pain never finds its way back to the product roadmap.
The win
Tag and trend support issues, then push recurring themes straight to your backlog.
Industries served
Albero Suite
SupportDesk works better with these.
All Albero products share one data layer — no middleware, no Zapier, no brittle integrations.
See SupportDesk in real client case studies, explore our custom software development services, or book a personalized demo.
Ready to see SupportDesk in action?
Book a 30-minute live demo with our product team. We'll map it to your workflow — no slides, no sales pitch.
Free migration · 30-day money-back · No credit card required · +91 91707 80671