Terms & Conditions

Alberoz Group Private Limited (“Company”, “we”, “us”, or “our”) is an Indian company providing software development, SaaS products, IT consulting, artificial intelligence solutions, digital transformation, and technology training services. These Terms & Conditions (“Terms”) form a legally binding agreement between the Company and you (“you”, “User”, or “Client”).

These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable Indian laws that require publishing the rules, regulations, privacy policy, and terms of use for access or usage of our website and services.

By accessing our website, creating an account, submitting an enquiry, signing a proposal or statement of work, or otherwise using our products and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy and Refund & Cancellation Policy. If you do not agree with any part of these Terms, you must not use our website or services.

If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

We design, build, and support technology products and services, including but not limited to:

• Custom software & web development — websites, web and mobile applications, APIs, cloud deployment, and ongoing maintenance.
• SaaS products — our proprietary platforms such as CRM, LMS, HRM, project management, analytics, and helpdesk software offered on a subscription basis.
• AI & automation solutions — machine-learning models, workflow automation, and data engineering.
• IT consulting & digital transformation — architecture, strategy, integration, and modernisation.
• Training & education programs — AI labs for schools, workshops, and staff certification.

The specific scope, deliverables, fees, and timelines for any engagement are defined in a separate proposal, quotation, statement of work, or order form (“Service Agreement”). Where a Service Agreement conflicts with these Terms, the Service Agreement prevails for that engagement.

You agree to:

• Provide accurate, complete, and lawful information, content, materials, approvals, and feedback in a timely manner;
• Use our website and services only for lawful purposes and in compliance with all applicable laws and regulations;
• Maintain the confidentiality of your account credentials and be responsible for all activity under your account;
• Not upload, transmit, or distribute any material that is unlawful, infringing, defamatory, malicious, or otherwise objectionable;
• Not attempt to gain unauthorised access to, disrupt, reverse-engineer, or interfere with our systems, networks, or security.

Delays or additional costs arising from incomplete information, delayed approvals, or non-cooperation may affect project timelines and are not the responsibility of the Company.

All intellectual property in our website, SaaS platforms, source code, designs, documentation, trademarks, and brand assets is owned by or licensed to the Company and is protected under applicable intellectual-property laws. Nothing in these Terms transfers any such rights to you except as expressly stated.

For bespoke development engagements, ownership of the final custom deliverables is transferred to the Client upon receipt of full payment, unless the Service Agreement states otherwise. The Company retains ownership of pre-existing tools, frameworks, libraries, and know-how used to create those deliverables, and may reuse general skills and experience gained. For SaaS products, you receive a limited, non-exclusive, non-transferable right to use the software during your subscription; you do not acquire ownership of the software.

Fees are set out in the applicable Service Agreement and are exclusive of taxes unless stated otherwise. Applicable Goods and Services Tax (GST) and other statutory levies will be charged as required by law.

• Project engagements typically follow a structured model — an advance payment to commence work, milestone-based payments, and a final payment on delivery.
• SaaS subscriptions are billed in advance on a recurring (monthly or annual) basis until cancelled in accordance with these Terms.
• Invoices are payable within the period stated on the invoice. Late payments may attract suspension of services and/or interest as permitted by law.
• All online payments are processed through third-party payment gateways; we do not store your full card or bank details.

We will use commercially reasonable efforts to deliver services in accordance with the timelines and specifications in the Service Agreement. Estimated timelines depend on project scope and timely Client cooperation. Deliverables are provided digitally (e.g., deployment, repository access, credentials, or downloads); where physical delivery is involved (such as hardware for education programs), delivery terms will be specified separately.

Either party may cancel an engagement by written notice in accordance with the Service Agreement. On cancellation, you remain liable for all work performed and costs incurred up to the effective date of cancellation. Subscription cancellations and the treatment of amounts already paid are governed by our Refund & Cancellation Policy.

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms. Please review it to understand eligibility, non-refundable services, and processing timelines.

Our collection, use, and protection of personal data is described in our Privacy Policy, prepared in line with the Digital Personal Data Protection Act, 2023 and applicable data-protection principles. By using our services you consent to the practices described therein.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or in connection with the use of our website, products, or services.

To the extent liability cannot be excluded, the Company’s total aggregate liability for any claim arising out of an engagement shall not exceed the total fees actually paid by you to the Company for that specific engagement during the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any Service Agreement; (b) your misuse of our website, products, or services; (c) content or materials you provide; or (d) your violation of any law or third-party right.

Our products and projects may rely on or integrate with third-party services such as hosting and cloud providers, payment gateways, APIs, analytics tools, and software libraries. Your use of such services may be subject to their own terms. We are not responsible for the availability, performance, security, policy changes, or acts or omissions of third-party providers.

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, civil unrest, government action, changes in law, strikes, power or internet failures, cyber-attacks, or failures of third-party infrastructure or service providers.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any dispute-resolution mechanism agreed in a Service Agreement, the courts of competent jurisdiction at Kanpur, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms & Conditions, please contact us:

• Entity: Alberoz Group Private Limited (brand: Albero Technologies)
• Email: info@albero.in
• Phone: +91 91707 80671
• Registered office: H No. 1582, Naubasta, Rajendra Nagar Road, Kanpur, Uttar Pradesh 208021, India
• PAN: ABFCA8345K · CIN: U72900UP2021PTC152033 · Udyam: UDYAM-UP-43-0192845

You may also escalate unresolved concerns via our Escalation Policy or raise a formal complaint through our Complaint Forum.