Terms & Conditions

Alberoz Group Private Limited (“Company”, “we”, “us”, or “our”) is an Indian company providing software development, SaaS products, IT consulting, artificial intelligence solutions, digital transformation, and technology training services. These Terms & Conditions (“Terms”) form a legally binding agreement between the Company and you (“you”, “User”, or “Client”).

These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable Indian laws that require publishing the rules, regulations, privacy policy, and terms of use for access or usage of our website and services.

By accessing our website, creating an account, submitting an enquiry, signing a proposal or statement of work, or otherwise using our products and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy and Refund & Cancellation Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must not use our website or services.

If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

Our services are offered to businesses and to individuals aged 18 or over who can form a binding contract under the Indian Contract Act, 1872. By using our website or services, you confirm that you meet this requirement.

Where we deliver training or education programs that involve participants under 18 (such as AI labs for schools), those programs are contracted with the school or institution, which is responsible for obtaining verifiable parental or guardian consent as required under the Digital Personal Data Protection Act, 2023. Minors must not create accounts or transact with us directly.

We design, build, and support technology products and services, including but not limited to:

• Custom software & web development — websites, web and mobile applications, APIs, cloud deployment, and ongoing maintenance.
• SaaS products — our proprietary platforms such as CRM, LMS, HRM, project management, analytics, and helpdesk software offered on a subscription basis.
• AI & automation solutions — machine-learning models, workflow automation, and data engineering.
• IT consulting & digital transformation — architecture, strategy, integration, and modernisation.
• Training & education programs — AI labs for schools, workshops, and staff certification.

The specific scope, deliverables, fees, and timelines for any engagement are defined in a separate proposal, quotation, statement of work, or order form (“Service Agreement”). Where a Service Agreement conflicts with these Terms, the Service Agreement prevails for that engagement.

You agree to:

• Provide accurate, complete, and lawful information, content, materials, approvals, and feedback in a timely manner;
• Keep your account credentials confidential, use them only for your own authorised users, and remain responsible for all activity under your account;
• Notify us promptly at our support address if you suspect any unauthorised access to or use of your account;
• Ensure that your personnel and authorised users comply with these Terms;
• Maintain your own backups of any data you supply to us, except where a Service Agreement makes backup our responsibility.

Delays or additional costs arising from incomplete information, delayed approvals, or non-cooperation may affect project timelines and are not the responsibility of the Company.

You must not use our website, products, or services to:

• Upload, transmit, or distribute material that is unlawful, infringing, defamatory, obscene, harassing, or that exploits or endangers minors;
• Infringe the intellectual property, privacy, publicity, or confidentiality rights of any person;
• Distribute malware, launch denial-of-service attacks, or attempt to gain unauthorised access to our systems, networks, or another user’s data;
• Reverse-engineer, decompile, copy, resell, sublicense, or create derivative works from our SaaS platforms, except to the extent such restriction is prohibited by law;
• Scrape, crawl, or use automated means to access our services beyond ordinary browser use, or bypass rate limits, quotas, or security measures;
• Send unsolicited bulk communications, or use our services in a way that impairs their availability or performance for others;
• Use our services for any purpose prohibited by applicable law, including any applicable export-control or sanctions regime.

We may investigate suspected breaches, preserve and disclose records where legally required, and suspend or restrict access as described in section 17. Where you host or transmit content through a system we operate, you remain responsible for that content.

You retain all ownership of the data, content, designs, trademarks, and materials you supply to us (“Client Content”). You grant the Company a limited, non-exclusive, royalty-free licence to host, store, process, reproduce, and adapt Client Content solely to the extent required to deliver the services you have engaged us for, and for the duration of that engagement.

You warrant that you own or are licensed to use the Client Content and that our agreed use of it will not infringe any third-party right or applicable law. We do not use Client Content to train, fine-tune, or improve artificial-intelligence models, and we do not disclose it except as described in our Privacy Policy or as instructed by you. Unless the Service Agreement says otherwise, we may reference your name and logo as a client, and describe the engagement in general terms, in our portfolio and marketing; you may withdraw that permission in writing at any time.

All intellectual property in our website, SaaS platforms, source code, designs, documentation, trademarks, and brand assets is owned by or licensed to the Company and is protected under applicable intellectual-property laws. Nothing in these Terms transfers any such rights to you except as expressly stated.

For bespoke development engagements, ownership of the final custom deliverables is transferred to the Client upon receipt of full payment, unless the Service Agreement states otherwise. The Company retains ownership of pre-existing tools, frameworks, libraries, and know-how used to create those deliverables, and may reuse general skills and experience gained. For SaaS products, you receive a limited, non-exclusive, non-transferable right to use the software during your subscription; you do not acquire ownership of the software.

Deliverables may incorporate third-party or open-source components, which remain subject to their own licences. Where a component imposes obligations on you, we will identify it in the handover documentation.

Each party may receive non-public information belonging to the other in the course of an engagement. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least the same care they apply to their own confidential information.

These obligations do not apply to information that is or becomes public through no breach, was already known to the recipient without a duty of confidence, is independently developed, or must be disclosed by law — in which case the recipient will, where lawful, give prior notice. Confidentiality obligations survive for three (3) years after the engagement ends, and indefinitely for trade secrets and personal data.

Some of our services build, integrate, or make use of artificial-intelligence systems, including third-party model providers. Where an engagement involves AI, the following applies:

• AI systems are probabilistic. Output may be inaccurate, incomplete, biased, or unsuitable for a particular purpose, and it is not a statement of fact by the Company;
• You are responsible for reviewing, testing, and validating AI-generated output before relying on it, publishing it, or using it in a decision that affects any individual;
• AI-generated material may not attract copyright protection in all jurisdictions, and may unintentionally resemble existing works. We do not warrant that AI output is original or free of third-party rights;
• Where a third-party model provider is used, that provider’s terms and policies also apply to the processing carried out through it. The providers used in your engagement are identified in the Service Agreement before any data is shared;
• We do not use your data to train, fine-tune, or improve AI models, and we will not do so without your prior written instruction;
• Systems we deliver are designed to keep a human accountable for consequential decisions. You must not deploy them to make solely automated decisions with legal or similarly significant effects on individuals without independent legal review.

Fees are set out in the applicable Service Agreement and are exclusive of taxes unless stated otherwise. Applicable Goods and Services Tax (GST) and other statutory levies will be charged as required by law.

• Project engagements typically follow a structured model — an advance payment to commence work, milestone-based payments, and a final payment on delivery.
• SaaS subscriptions are billed in advance on a recurring (monthly or annual) basis and renew automatically for successive terms until cancelled in accordance with these Terms and our Refund & Cancellation Policy.
• Invoices are payable within the period stated on the invoice. Late payments may attract suspension of services and/or interest as permitted by law.
• All online payments are processed through third-party payment gateways; we do not store your full card or bank details.

We will use commercially reasonable efforts to deliver services in accordance with the timelines and specifications in the Service Agreement. Estimated timelines depend on project scope and timely Client cooperation. Deliverables are provided digitally (e.g., deployment, repository access, credentials, or downloads); where physical delivery is involved (such as hardware for education programs), delivery terms will be specified separately.

For SaaS products, any availability commitment, support hours, and maintenance windows are those stated in your Service Agreement or plan documentation. We may carry out planned maintenance, and will give reasonable advance notice where it is likely to interrupt service. We may modify, improve, or discontinue features; where a change materially reduces functionality you rely on, we will give reasonable notice. Response and escalation targets are published in our Escalation Policy.

Our website, products, and projects rely on or integrate with third-party services. These currently include Google (analytics, tag management, advertising, and business email), Meta (advertising measurement), Razorpay (payment processing), and our hosting and infrastructure providers, together with any additional services named in your Service Agreement.

Your use of such services may be subject to their own terms and privacy policies, which apply in addition to these Terms. We are not responsible for the availability, performance, security, pricing, policy changes, or acts or omissions of third-party providers. The processors we use and links to their privacy policies are listed in our Privacy Policy.

Either party may cancel an engagement by written notice in accordance with the Service Agreement. On cancellation, you remain liable for all work performed and costs incurred up to the effective date of cancellation. Subscription cancellations and the treatment of amounts already paid are governed by our Refund & Cancellation Policy.

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms. Please review it to understand eligibility, non-refundable services, and processing timelines.

Our collection, use, and protection of personal data is described in our Privacy Policy, prepared in line with the Digital Personal Data Protection Act, 2023 and applicable data-protection principles. Where we process personal data on your instructions as part of a service, we do so as your processor under the Service Agreement or an accompanying data-processing agreement, which we make available on request.

We may suspend or restrict access to our website, products, or services, in whole or in part, where: you materially breach these Terms or a Service Agreement; an invoice remains unpaid after written notice; your use poses a security, legal, or operational risk; or we are required to do so by law. Where practicable we will give notice and a reasonable opportunity to remedy the breach first.

Either party may terminate an engagement for material breach that is not remedied within thirty (30) days of written notice, or immediately on the other party’s insolvency. On termination, all outstanding fees for work performed become payable, licences granted under these Terms end, and we will, on written request made within thirty (30) days, make available a copy of your data in a standard format before deletion.

Sections that by their nature should survive termination do so — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law.

Except for the warranties expressly given in a signed Service Agreement, and to the maximum extent permitted by law: THE WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here limits any non-excludable rights you have as a consumer under applicable law.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or in connection with the use of our website, products, or services.

To the extent liability cannot be excluded, the Company’s total aggregate liability for any claim arising out of an engagement shall not exceed the total fees actually paid by you to the Company for that specific engagement during the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under applicable law.

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any Service Agreement; (b) your misuse of our website, products, or services; (c) Client Content or materials you provide; (d) your use of or reliance on AI-generated output; or (e) your violation of any law or third-party right.

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, civil unrest, government action, changes in law, strikes, power or internet failures, cyber-attacks, or failures of third-party infrastructure or service providers.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any dispute-resolution mechanism agreed in a Service Agreement, the courts of competent jurisdiction at Kanpur, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Before commencing proceedings, the parties agree to attempt resolution in good faith through our Escalation Policy. If you are a consumer resident elsewhere, this clause does not deprive you of the protection of mandatory consumer-protection rules of your country of residence.

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date, and material changes will be notified to active clients by email or an in-product notice. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms & Conditions, please contact us:

• Entity: Alberoz Group Private Limited (brand: Albero Technologies)
• Email: Business@alberotechnologies.com
• Phone: +91 91707 80671
• Registered office: H No. 1582, Naubasta, Rajendra Nagar Road, Kanpur, Uttar Pradesh 208021, India
• PAN: ABFCA8345K · CIN: U72900UP2021PTC152033 · Udyam: UDYAM-UP-43-0192845

Grievance Officer. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, grievances may be sent to the Grievance Officer at Business@alberotechnologies.com. We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

Intellectual-property and takedown complaints. If you believe content on our website or in a system we operate infringes your rights, write to the same address with a description of the work, the location of the material, your contact details, and a statement of your good-faith belief and authority to act. We will review and, where appropriate, remove or disable access to the material.

You may also escalate unresolved concerns via our Escalation Policy or raise a formal complaint through our Complaint Forum.