Refund & Cancellation Policy

This policy applies to all paid services and products offered by the Company, including custom website and software development, SaaS subscriptions, digital services, IT consulting, and training programs. Specific commercial terms agreed in a signed proposal, quotation, statement of work, or order form (“Service Agreement”) take precedence where they differ from this policy.

A refund request will be considered only where all of the following apply:

• The request is made in writing to our support team within seven (7) days of the payment or of the event giving rise to the request, whichever is later;
• The service falls within a refundable category described below and is not listed as non-refundable;
• The request is supported by a clear description of the issue and, where relevant, reasonable evidence;
• Any applicable service-level commitments have not been met by us despite a fair opportunity to remedy the issue.

Approval of any refund is at the Company’s reasonable discretion, assessed against the work performed and costs incurred.

The following are generally non-refundable once work has commenced or the benefit has been delivered:

• Completed and approved project milestones and delivered work;
• Custom design, development, and engineering time already expended;
• Third-party costs incurred on your behalf (e.g., hosting, domains, licences, advertising spend, hardware, or payment-gateway charges);
• Setup, onboarding, configuration, and consulting hours already delivered;
• Discounted, promotional, or “final sale” engagements expressly sold as non-refundable.

Development projects are delivered against agreed milestones. Advance payments become non-refundable once resources have been allocated and work has begun. Payments for completed and approved milestones are non-refundable. If you cancel mid-project, you will be billed for all work performed up to the cancellation date, and any amount paid in excess of that value may be refunded after deducting third-party and non-recoverable costs.

Subscription fees for our SaaS products are billed in advance and are generally non-refundable for the current billing cycle. Where a free trial is offered, you may evaluate the product during the trial period; charges begin only after the trial converts to a paid plan. If we are unable to provide the subscribed service due to a fault on our side, we will first attempt to restore service and, where that is not possible, provide a pro-rata credit or refund for the affected period.

Digital services such as SEO, digital marketing, content, branding, and automation involve upfront planning and execution. Once a campaign or engagement has commenced or advertising/media spend has been committed, fees for that period are non-refundable. Unused, pre-paid retainer amounts for services not yet performed may be refunded after deducting committed costs.

Consulting and advisory time is charged for the expertise and availability reserved for you. Fees for consulting sessions or advisory hours that have already been delivered are non-refundable. Scheduled sessions cancelled with reasonable advance notice (as stated in the Service Agreement) may be rescheduled without additional charge.

For training programs, workshops, and education offerings (including AI labs for schools), refund eligibility depends on how far the program has progressed:

• Cancellations before the program or content is accessed/commenced may be refunded, less any non-recoverable setup or hardware costs;
• Once training has commenced, materials have been accessed, or hardware has been dispatched, fees for those components are non-refundable;
• Fees for enrolled seats or scheduled cohorts are non-refundable after the applicable cut-off date stated at the time of enrolment.

You may cancel a SaaS subscription at any time from your account or by written request to our support team. Cancellation stops future renewals; it takes effect at the end of the current paid billing cycle, and you retain access until then. We do not automatically refund fees already charged for the current cycle unless required by law or agreed otherwise.

Where a refund is approved, it will be initiated within seven (7) business days of approval and processed to the original payment method. Depending on your bank or payment provider, it may take an additional five to ten (5–10) business days for the amount to reflect in your account. Refunds are made in Indian Rupees (INR); any currency-conversion differences or gateway charges are borne by the payer.

If you have a billing concern, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first raising the issue with us may result in suspension of services pending resolution. We reserve the right to contest chargebacks that we believe are unwarranted by providing transaction records and evidence of services rendered.

Nothing in this policy limits any rights you may have under applicable Indian consumer-protection law. In cases of duplicate payment, proven non-delivery, or a verified error on our part, we will refund the affected amount in full. Exceptional refunds outside the categories above may be granted at the Company’s discretion on a case-by-case basis.

To request a refund or cancellation, or to raise a billing concern, please contact us:

• Email: info@albero.in
• Phone: +91 91707 80671
• Registered office: H No. 1582, Naubasta, Rajendra Nagar Road, Kanpur, Uttar Pradesh 208021, India

If you are not satisfied with the outcome, you may use our Escalation Policy or submit a formal complaint via our Complaint Forum.